Contact

Customer Service:

info@carmarthenvapes.co.uk

Copyright 2019: Turtle Purple Limited T/A Carmarthen Vapes

SHIPPING & RETURNS

Shipping

We endeavour to ship your item as quickly as possible. Being only a small team it may take 1-2 working days to process your order.

Delivery is easy, we have 1st class or 2nd Class shipping. Select what suits you and sit back until your order arrives.

We also offer you the option to order online and collect in your local store.

Return & Exchange Policy

Should you change your mind, you can return your unused and sealed items back to us within 14 days for a Credit note or exchange. For this the buyer pays postage back to our head office. Please call or Email us to be issued with a RTI (Return Transaction ID) on 0845-557-8210.

Items believed to be faulty must be returned within the warranty specifications. Please call or email us for a Faulty Transaction ID (FTI)

E_LIQUID- Once opened we regrettably cannot accept returns on E-Liquids if it is not to the taste of the customer. If you believe your E-Liquid is Faulty please call us immediately.